Frequent Asked Questions

LET'S ELEVATE YOUR HOME & WORKSPACE WITH OUR COMMERCIAL CLEANING EXPERTISE FOR a profesional and welcoming Atmosphere .

How Much does the service cost ?:

Our service is a flat hourly rate of $45, Before HST, per hour per Assistant (paid directly to your Home Assistant on your service days, online or email transfer) . You choose how much time you would like to book, with a minimum booking time of 4 hours. If small condo (1 bedroom - 2 bathrooms )could be 3 hours minimun. This is a set rate for all tasks – there are no extra costs for things that need more elbow grease (like the top of the fridge, skirting boards or windows). So even if you do need more time one week, just les us know and you will know in advance exactly how much it will cost! This means you only ever get good surprises !
When booking, we suggest selecting the amount of time based on your budget – your Home Assistant will then confirm what can be achieved within the time allowed (minimum callout $160 for up to 4 hours).
As the priorities of every home are different, communication with Us or your Home Assistant is the key to getting the most out of your service!

Do you offer any discounts or Promo ?

Yes ! we do offer 10 - 20 % discounts packages when you suscribe. Although we also offer first time discount for 20 % off

What areas do you serve ?
We serve the follow Cities : Milton, Oakville, Burlington, Halton Hill, Acton & Mississauga

Yes, we have a simple ‘pay-on-the-day’ policy for your service cost. Your payment options are cash, bank e-transfer or CC. If you do pay by bank transfer, just send the payment receipt or screenshot and we will happily supply you with a tax receipt. Please Note HST will be added to your final receipt. Remember that your home Assistant/s are small, independent operators who rely on this income for their everyday expenses, so one missed or delayed payment does make a big difference to them!

How do I pay, which are the options ? And can I get a receipt?

What makes you different to other cleaners and housekeepers? :

We’re the good kind of different – and we do more than house cleaning! Our team of cleaners are well trained with all the tips and tricks we’ve learned over the years plus our team supervisor manage and check all the hand job made at your home. Our Cleaning Service Guarante means you can try us risk-free – if you’re not 100% happy with your Home Assistant, simply tell us why and we’ll organize a free replacement and provide your next service on the house!

Refund Police

No refunds when payment is processed, and when the service has been done.

If you are worry about refunds please send email prior to make a payment with any possible questions you have about the service. We do Warranty our service, in the case something need to be re done contact us inmediatelly !

How I can get the most of my Cleaning Service?

This is a very common question we have from New clients, and we should said that key is organizing your stuff prior the team arrives, this way your Cleaning Assistant/s do not spend time moving things around instead they can focus on the Cleaning Tasks. We suggest do not leave your clothes, toys, books, dishes on sink, food in the counters etc, etc. Please keep in mind the ladies will be move your stuff but leave your items at the same place, they are not allowed to hanging clothes or put away your items, this mean when you see the results your home will be clean but the stuff you leave would be there, maybe just on the side. And a cleaning home should be not only clean but organized. Are you also looking for organization ? Please contact us and let us know all the extras do you need. Organizing more than just the very basic, usually is NOT include in the Deep Cleaning Service.

How much time should I book for?

We suggest booking the amount of time based on your budget. If you’re not sure how much can be done in the time you’ve booked, don’t worry. Your Home Assistant will be really clear about what is possible as you discuss your priorities together (you can always add more time if you wish or trim down your priorities and rotate different tasks across services). Kindly note, there is a minimum booking time of 4 hours. The bigger the home we will need extra hours.
If you would like to be sure please complete our form of request booking to have an idea of the price and booking time please call us or email always talking in advance as new client could help to make a tailored service based on your needs. As every client is different.

What happens after I book online?

First things first, we start organizing the schedule as we work in differents areas of the City and we will connect with you with date and time, if you are looking for a date in particular please add this to our calendar, please note as per special date we need at least 48 hs. knowledge , sometimes we have a waiting list, but usually after few days we can organize our teams and we can assist you. But we keep you updated along the way. Once we’ve assigned the team, usually are 2 or 4 ladies, depend of the work, you will receive a booking confirmation via email and text with your cleaner’s names, date and particular request if you have them.

Do I need to be at my home during the service?

NO – and we’re sure you do not need as you can tell us if you have some request. Our team have the knowhow of what need to be done. Do you want to meet them in person ? Of course, it is up to you ! To get the most out of your service for the first time we ask that you’re available to meet with your Home Assistant on their first visit, in order to discuss your expectations; But isn't necessary at all. Communication at your walk-through is vital to ensure that you’re both clear on your priorities and what is achievable within the time allowed. If you would like to be sure call us or email,, always talking in advance as new client could help to make a tailored service based on your needs. As every home is different.

Do I need to supply anything?

No at all! We will supply all the products and even Vacuum, Mop Spin & Mop Buckets All Microfiber Towel, We provide absolutely all the cleaning Products, we have always more than enough towels for everyhome, as we use ilimited cloth for every room at your place.
Rest Asure we do NOT re use them, and we keep all used ones aside from all the new ones. Think cloths, brushes, multi-purpose, glass cleaner, floor cleaner etc. This also allows your Cleaner Assistant to know exactly what products to use in order to provide the best result to keep your home sparkling clean. We use what is suitable for any unique surfaces, this way let us be confident to clean best and efficient. We do not provide garbage bags, but we exchange them if you have them. Although if you have any preferences for some products on your furniture we glad to accept your request. Our products are easy and light wouldn't ever damage any surface.

*Kindly note: Every Mop also is been change in every home, sometimes even we use a couple of new ones in the same home, Our Lady leader in the team is the one making the best decisions and know how and what should be done.

Will I get a different Cleaner Assistant team every time?

No – we are NOT the ‘revolving door’ of cleaners! Once you are matched with your Cleaning Assistant or a two-person, or 4 person team of Lily Maid, they will service your home on an ongoing basis. Because we specialize in keeping you with a cleaner, we aim to match you with a Cleaner Assistant who will be with you for a while. If your Cleaning Assistant team or one on them has a change of circumstances within this period, we will replace her and will let you know in advance. We strive to have the same team clean your home each time so that they can get to know you — and you can get to know them!

Will I get a different Cleaner Assistant team every time?

TIPS ARE ALWAYS WELCOME ! The Team will feel that you appreciate the job they have done at your home. Although these is not obligation. They are doing their job at best no matter tips or not. We would like to say THANK YOU in advance if you was thinking to do so.

Shall we leave a tip to the Cleaner Assistant ?

Does your Cleaning Assistants have insurance?

Yes, they do, All our cleaning Assistant have insurance if they have an incidente while working. Although they are always very careful while work no to have any accident, but things can happen and rest assure they are complete covered.

BUSINESS HOURS

Eastern Time 

Monday - Friday: 9 am until 7pm 

Saturday: 9 - 4 pm  

Sunday: Closed

lillymaids11@gmail.com

437.218.7048

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